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AT&T's website - BAD
Jul. 23rd, 2011 09:29 amMark my words. DO NOT ORDER WIRELESS PRODUCTS FROM AT&T'S WEBSITE.
First of all, you can't put everything in one cart.
I upgraded the existing phone on our wireless account. That had to be one order.
I added a line to our account, with one of their free phone packages. That had to be another order.
I ordered accessories for the second phone. That had to be a third order.
Now is where the trouble starts.
1. The earbuds I ordered with the upgrade phone - an accessory recommended by their website, mind you - do not work. They have the wrong connector.
2. The upgrade phone I ordered never showed up in their order system. I had to reorder it.
3. The earbuds I ordered for the second phone - same brand as for the first, and recommended as an accessory - also do not work. Wrong connector again. Also, this third order did not show up under my account page.
I got the upgrade phone and accessories, plus the second order of accessories (the order that never showed on my webpage). Both were waiting for me at the post office.
I reordered the phone, which was a special "instant messaging package", and I ordered it with messaging as was required. It came the next day - but was missing the bluetooth headset that was supposed to come with it.
I activated the phone, and, because I had other things to do, wasn't able to call AT&T right away about the missing bluetooth or the mismatched earbuds. I called the next day and spent over an hour on the phone across two operators before I finally got some relief.
At first they weren't going to send the bluetooth; they claimed my order history didn't show me ordering messaging. Something got screwed up between my original order for individual messaging, and my conversion to Family Talk / Family Messaging. I had to get very angry with the gentleman on the other end, pointing out that my account DID have messaging ON it so I DID qualify for the bluetooth. He said he was FedExing it. It took the rest of the time to track down the "mysteriously missing" accessory order in order to set up the return of the two sets of earbuds.
In other words, it was a week of headaches that nobody should have to go through. Your best bet is to work on the site with a live person in your ear on the phone at the same time, because whomever codes the site (and the software behind it) did a supremely lousy job.
And I haven't even gotten to get on their case about paying for an Internet speed that I'm not getting. *sigh*
First of all, you can't put everything in one cart.
I upgraded the existing phone on our wireless account. That had to be one order.
I added a line to our account, with one of their free phone packages. That had to be another order.
I ordered accessories for the second phone. That had to be a third order.
Now is where the trouble starts.
1. The earbuds I ordered with the upgrade phone - an accessory recommended by their website, mind you - do not work. They have the wrong connector.
2. The upgrade phone I ordered never showed up in their order system. I had to reorder it.
3. The earbuds I ordered for the second phone - same brand as for the first, and recommended as an accessory - also do not work. Wrong connector again. Also, this third order did not show up under my account page.
I got the upgrade phone and accessories, plus the second order of accessories (the order that never showed on my webpage). Both were waiting for me at the post office.
I reordered the phone, which was a special "instant messaging package", and I ordered it with messaging as was required. It came the next day - but was missing the bluetooth headset that was supposed to come with it.
I activated the phone, and, because I had other things to do, wasn't able to call AT&T right away about the missing bluetooth or the mismatched earbuds. I called the next day and spent over an hour on the phone across two operators before I finally got some relief.
At first they weren't going to send the bluetooth; they claimed my order history didn't show me ordering messaging. Something got screwed up between my original order for individual messaging, and my conversion to Family Talk / Family Messaging. I had to get very angry with the gentleman on the other end, pointing out that my account DID have messaging ON it so I DID qualify for the bluetooth. He said he was FedExing it. It took the rest of the time to track down the "mysteriously missing" accessory order in order to set up the return of the two sets of earbuds.
In other words, it was a week of headaches that nobody should have to go through. Your best bet is to work on the site with a live person in your ear on the phone at the same time, because whomever codes the site (and the software behind it) did a supremely lousy job.
And I haven't even gotten to get on their case about paying for an Internet speed that I'm not getting. *sigh*
